Visiting Gala Casino
Visiting the Galacasino website is as simple as going to Galacasino.com using a web browser of your choice. The site opens without any hassle on the latest versions of Chrome, Safari, Firefox, as well as Microsoft Edge. Upon arrival on the site, you will notice the scroll screen with a light blue background and are greeted by the latest welcome offer. Right next to their logo you will see all other tabs that include casino, promotions and gala rewards. Two theme colours dominate the website – black and white. The primary colours are supported by an ever-changing array of other eye-catching colours, giving the site a mix of both the classic casino feel, softened by a modern look. The company’s website is neat and straightforward and has a user-oriented feel. It is easily navigable, with clear headings that offer a seamless experience to both first-time and returning players.
Slots, Casino, Jackpot slots, Megaways, Table and Cards, Live Casino and Sling and Scratch, tabs are located on top. The logo is situated on the top left corner of the website with the company name etched in white. On the right-hand-side you’ll notice the Help and Contact which does not provide any details on contacting support, just offers possible problems and leads you straight to the FAQs relating to your selected issue.
New visitors can create a profile through the join now tab, which is inscribed in white over a green background on the top right corner of the website. Return users can use the Gala Casino login button. The Gala Casino login button is located next to the join now button.
Like with most internet experiences, casino website users share their experiences on various platforms. As with many casinos, the gala reviews have been mixed. The negative reviews on Trustpilot mainly complain about unfair odds on the games whilesome users had challenges with the time it takes to get in contact with customer support.
This rating, however, does not mean there is no positive side to the casino as 9% of users described the casino experience as excellent. A further 12% described the experience as great. A good Gala Casino review consists of players describing a flawless casino experience and easy withdrawal of funds. They also commend the exclusive game selection and a great welcome bonus that the casino offers.
Gala Casino Bonus
The Galacasino online platform offers a wide variety of bonus packages for both new and regular customers. A Gala casino welcome bonus is boldly inscribed on the homepage. The Gala Casino bonus to new players include:
- Detposit £20 and get a £40 bonus with 20 free spins with a value of £0.10
The Gala Casino Free spins can be played on the following selected games: Rainbow Chameleons, Banks of Gold and Well, Well, Well and come with a 10 x wagering requirements. The minimum deposit is £20 with £40 is subject to a 35× wagering requirement. Stakes on table games will not be deemed acceptable. Sadly, Gala Casino no deposit bonus currently does not exist in their promotional offerings.
The casino operates the Gala Rewards program which users can make use of to track their loyalty points. These rewards include cash-back offers and bonuses and other exclusive promotions and events. This program operates on five Rewards Schemes (Spades, Clubs, Hearts, Diamonds, and Aces). Users in the Spades level get 24-hour priority service and exclusive promotions and events.
Hearts users get 24-hour priority service, a dedicated personal account manager, comp points, and a weekly cash-back of 5% up to £3000. They also receive priority withdrawals and a weekend recharge, where they deposit £100 and get £500 free. They also receive priority withdrawals and exclusive promotions and events.
Aces users get 24-hour priority service, a dedicated personal account manager, comp points, and a weekly cash-back of 20% up to £5000. They also receive priority withdrawals and a weekend recharge, where they deposit £200 and get £100 free.
All in all, it seems that everyone is made to feel welcome and hopefully happy to be part of this casino’s customer base.
Gala Casino Mobile
The use of mobile devices for gaming has dramatically increased in recent years. This is mainly attributable to the improvement of internet coverage and the unique convenience that the use of mobile phones provides. Mobile phones remove the limitations of time and space and ensure that you can enjoy your gaming experience anywhere you are. Gala casino, therefore, developed a robust mobile platform so that their customers can enjoy their gaming experiences on the go.
You get almost the same experience from opening the Gala casino mobile website as you do when using the desktop version. Users can enjoy the gaming experience on mobile using two options. One option is to go through their mobile device’s browser if you have not yet acquired the Gala casino app.
The Galacasino mobile website information architecture, though slightly different from the desktop one, is still very neatly presented. The mobile website is easy to navigate and does not take too long to load, which does away with the user frustration that is synonymous with viewing sites on mobile phones or tablets. Going through your web browser, however, has the minor drawback of giving you relatively limited access to certain games which have not been created for the mobile platform but you are still able to enjoy most of the features.
The other option that you have as a customer is to download the iOS app on the Apple App Store, or the Android app on the Google Play Store. There is currently no app for windows mobile devices. The app has a more extensive range of games, which makes gaming through it convenient for the on the go players. Just like on the desktop version, you will have the opportunity to take advantage of the bonuses, make deposits and withdrawals through the various payment methods available. Gala casino has designed the app to allow players to contact their customer support team if you need their help.
Gala Casino Software and Games
The Gala casino UK offers players a varied gaming platform. The table and casino games are of notable quality, and you will find plenty of your favourite table games on the website. The casino is an all-rounder and offers over a hundred games catering for both the web browser and app users. Some of the more classic games available are Jacks or Better, Deuces Wild, Joker Poker, Aces and Faces, 2 Ways Royal and Mega Jacks.
For players looking for a real-world gaming experience, Galacasino also offers a 24/7 selection of live casino game and features several table games on the website. It also has a wide variety of roulette variants, three types of blackjack, as well as video poker game. The site features a myriad of popular slots that include Hercules and Pegasus, Dragons Luck, Gems gone Wild, Eye of Horus and Action Bank. The Galacasino also boasts three types of blackjack including Stud Poker, Casino War and 3 Card Poker.
Mobile gaming is also part of the gaming company’s premium offers, in line with the current technological trends. The Gala Casino slots and other games run on Playtech software which is one of the preeminent gaming platforms in the world. Playtech is mostly renowned for its themed slots, many of which have the remarkable distinction of being licensed from Hollywood movies and popular Television shows. Other esteemed software providers for Gala Casino include NetEnt and Microgaming which are both giants in the industry and need no introduction as their array of awards and recognition speaks volumes to the affinity the players have with their games.
Deposits and Withdrawals
Players naturally want to play, and not worry about difficulty in depositing and, more importantly, withdrawing their winnings. The Galacasino has many accepted methods that you can use to make a deposit. A visitor to the site can quickly locate the Deposits and Withdrawal information under the Payment Methods tab, which is located close to the bottom of the website. Deposits on Gala Casino are free, and no charges apply for using any of the available payment methods. Their available deposit methods on the casino include:
- Bank Transfer
- Visa Debit
The minimum deposits for the various payment methods are all set at £10. Deposits for all payment methods are processed instantaneously. As with all casinos, players are required to provide your ID, utility bill as identification before they can have their first withdrawal processed. This factor has caused a few misunderstandings that have resulted in low ratings for Gala casino. The withdrawal times depend on the payment method you want to use. Debit and Credit card withdrawals take at least two to five days to receive after they are processed. You can, however, use the e-wallets, as they are a much quicker option. They are usually received instantly after they are processed, free of charge. The Galacasino does not seem to have a maximum withdrawal limit.
One of the biggest fears for online players is in the area of deposits and withdrawals. The concerns are not unfounded because the gambling world is not without its risks. Gala casino has tried to offset this by creating an escrow account for player deposits at the online casino, something that was previously the exclusive preserve of the land-based casino environment.
Gambling is supposed to be an enjoyable and entertaining experience for the most part. It, however, carries the risk of the debilitating gaming addictions that are traditionally synonymous with the gambling environment. Any Gambling company worth its salt cannot afford to ignore these risks. The casino has adopted the “Changing for the Bettor” strategy to ensure that every user engages in safe gambling and has an enjoyable and entertaining experience.
The company’s guiding principle is based on seven solid pillars which are:
- Understanding the problem and the best solutions.
- Educating their key stakeholders.
- Promoting responsible attitudes
- Empowering customers
- Funding treatment for those in need.
- Championing responsible product design
The Gala Casino website also has information on self-assessment a self-exclusion. This information is aimed at assisting players so that their online gaming does not interfere with their daily responsibilities. Some of the available tools include setting a time limit in advance by using time and session limits, setting money limits in advance and never chasing your losses. This can be done by the player once they have logged into their account.
The casino is also committed to the protection of minors from and carries out a rigorous age verification process on its customers to make sure they are dealing with legal adults. Gala casino accounts that are discovered to be in breach are promptly closed and the winnings forfeited. They also encourage users that are aware of any minor using the casino services to report the cases.
The casino also makes use of two kinds of blocking software. They use general computer blocking software like Net Nanny and Gambling specific blocking software like Gamblock, Gamban and Bet filter. These are assistive tools that are part of the arsenal of responsible gaming that players can use with ease and confidence.
One of the most effective of those is the time-out option which allows you to opt-out of gaming for periods ranging from 24hours – 6weeks. Once you take a time-out, you will not be able to reactivate your account until the period lapses.
Gala Casino has a great platform and a variety of games all provided by software giants Playtech, Microgaming and NetEnt, making its offerings of very sublime quality. Their website is highly intuitive and user-friendly. The information is readily available and accessible, thereby making your experience highly convenient.
Gala Casino has a tremendously robust mobile platform which runs perfectly on both Android and iOS. This makes it easy for you to enjoy the unique casino service that is offered on the go. Their bonus packages are also relatively competitive and are quite attractive to many players. The Galacasino is licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commission, making it a safe and secure place to enjoy your gaming experience.
The downside of this casino, however, is customer support issues. If the reviews are anything to go by if you encounter any difficulties while gaming on the site, you might not get help quickly and effectively. The odds on most of the games also do not seem to be favourable. These are issues that Gala casino can promptly look into and fix, especially the integration of online chat which would be beneficial for a variety of players. If you are looking for a fun casino with an excellent interface and game selection.
Pros and Cons
- Robust mobile app and mobile-friendly environment
- A wide array of highly popular games
- Availability of many deposit and withdrawal methods
- Ineffective customer support system
- No phone contact