The first thing that captures the eye of the first time visitor to the MansionBet site is the information architecture that clarifies the type of gambling platform it is. The colour palette of uk.mansionbet.com is predominantly black and grey with a modest, yet elegant look. Each section is very compartmentalised with main tabs on top and left-hand-side grids showing betting highlights. The logo also sits comfortably on this side and beneath it you’ll find Today’s Events and Results tabs. This is strong branding from Mansionbet and keeps the coherence of the site.
The MansionBet review on Trustpilot has a slightly above average rating with three and a half stars out of five. The reviews show that MansionBet divides opinion but with a slight lean on the position. Quite a significant percentage of MansionBet reviews from users are positive with 44% rating their online gaming experience as excellent and 10% rating it as great.
This means more than half of the players on the MansionBet review rate the service of the online casino as great or better. Such an overall review inspires a lot of confidence to many an aspiring customer. Most of the positive reviews were about customer support. The complaints was on how cumbersome opening an account with the casino is, and how the company has repeatedly failed to rectify the issues in time.
The MansionBet bonus and other promotions are pretty decent and are mainly geared at giving their new customers a feel of the gaming experience. The MansionBet welcome Bonus is not too shabby and consists of:
- £200 plus 25 free spins
This requires a £20 minimum deposit and the MansionBet free spins can only be played on Starburst. Furthermore, players have to wager the bonus 40x and spins are only activated in the 3rd deposit. There is no MansionBet no deposit promotion available.
- 50% extra up to £50 on first deposit
The minimum deposit to be eligible for this welcome promotion is £10 along with using a bonus code provided. Additionally, you will have to wager it 6x on the 4/5 odds, thus making only applicable to their sports betting section only.
Other promotional offers include #makeabet club where players opt-in to receive a £10 bonus. They also have a Premier League Brace Insurance where players are awarded £25 when 2 or more goals are scored in a live televised game. For those who enjoy live casino games, they are catered for with the Live Casino Cashback of 50% up to £10 every single weekend.
Granted, this latter promotion is not a great incentive, but it is still better than nothing. Mansion Bet runs a loyalty scheme for its customers but a visitor to Mansion Bet might miss this offer because it is not clearly shown on the site. This is a bit disappointing given the calibre of the company. Offers to join the casino’s loyalty club will be made depending and your level of betting activity. There are a variety of offers, however, that is not spelt on the website. However, what we know is that VIP can receive cash bonuses every week as part of the loyalty club.
The online casino industry has witnessed a significant increase in the use of mobile devices. The chief reasons for this are internet penetration and the perfect convenience that mobile devices offer. Smartphone and tablets obliterate the limitations of time and space, making them a highly attractive alternative. The casino has taken advantage of this by developing a highly functional mobile platform.
The MansionBet mobile software is compatible with the latest version of your regular browsers like Chrome, Safari, Firefox and Opera. It is highly recommended that you ensure that your web browser is Flash enabled. You can enjoy your gaming experience through your favourite browser or a dedicated MansionBet app.Mobile apps have become almost indispensable in the online casino industry in recent years. An ambitious online casino must develop a downloadable mobile app if they entertain any hopes of competing with well-established casinos. The company boasts a robust downloadable mobile app that works well for the most part. The app is compatible with both iOS and Android. The iOS version of the app can be downloaded from the App Store, and the Android version can be downloaded from the Google Play Store.
If your mobile device has an Android version 5.0 and higher, you will have no problems enjoying your gaming experience. The mobile app is also compatible with iOS 10 and higher. Customers will find that the iOS version of the app is much more functional than the Android version. The Mansion Bet Android app comes with a lot of glitches and crashes too often. If you cannot access the mobile platform through the mobile app, you can go through the mobile site, which gives you almost the same experience.
MansionBet Games and Software
MansionBet UK is called a hybrid casino for a reason. Although it is marketed as a sports betting website, that is far from being the only service it offers. MansionBet provides an array of virtual sports, video slots and slot games. Players can choose to bet on the popular sports like football, basketball, American football, horse racing and cricket. They also provide room for you to bet on the less popular, often neglected sports like water polo or badminton.
MansionBet slots are Book of Oz, The Wolf’s Bane, Village People’s Macho Moves, Dragon Moves. MansionBet also has the privilege of offering a myriad of video slots – 109 in total. The online casino also avails record-breaking jackpot slots such as Mega Fortune. There are more than 20 table games on the website, chief among them Roulette, Blackjack, Casino Hold’em and Stud Poker.
Mansion Bet partners some of the most eminent online gaming software suppliers in the business. The stellar cast of software suppliers includes NetEnt, Microgaming and Evolution Gaming. All these suppliers are world-renowned for their quality and dependability. NetEnt is multiple award-winning companies, most well-known for scooping three awards at the EGR Awards. They bagged Slot provider of the year, Innovation in Mobile and Mobile Supplier of the Year awards and also won the 2017 Casino Content Supplier of the Year at EGR Nordics. Their other suppliers, Bally, Microgaming, Evolution Gaming, Play ‘n Go, SBTech, NextGen, Barcrest, Evolution Gaming are also multiple award winners. Partnering with these preeminent software reveals in no uncertain terms how committed to offering quality service the online casino is. This gives a lot of much-needed assurance to potential customers.
Deposits and Withdrawals
Online gaming enthusiasts want to enjoy their gaming experience without worrying about how they will cash out their money. It is imperative that an online casino try their best to make deposits, and especially withdrawals, as convenient as possible. MansionBet offers a number of the most secure and trusted payment methods. The payment methods on offer on Mansion Bet are:
You cannot help but feel that the payment methods are too few for a company of this calibre. The minimum deposit is £10. Deposits are very much instantaneous. All you need to do is make the simple decision of choosing and using your preferred payment option.
MansionBet offers several withdrawal methods. Most of the withdrawal methods take at least 48 hours to be processed, which can leave many a customer frustrated. Your account should meet the casino’s verification policy requirements before you can withdraw your money. MansionBet also has a withdrawal requirement that only allows players to withdraw using the previous depositing method. Withdrawal methods can be restricted based on your country. There is no indication on the website that the withdrawal methods are subject to a transaction fee.
The withdrawal times are pretty disappointing. Large amounts can take as long as ten days to be processed. The standard withdrawal times are as follows:
- E-wallets: You can withdraw your money using this method in 24 hours.
- Credit/Debit cards: These payment methods are subject to a strict verification process. You can expect to receive your money in no less than three business days.
Cheques are not offered. The company has similar payment methods for deposits and withdrawals. Overall, while the deposit methods are efficient, the withdrawal process is pretty cumbersome, and there are many customer complaints in this respect.
The online gaming experience facilitates enjoyment and entertainment to gambling enthusiast but can become dangerous if consumed in excess. The casino industry has been making significant strides in shielding its customers from the inherent dangers of online gaming. An online casino must take the subject of responsible gaming seriously. Mansion Bet has a Responsible gaming button close to the bottom of the site as well as a responsible gaming link just below the button. This highlights their readiness to apprise their customers on how to enjoy their gaming experience responsibly. Customer support is available 24 hours a day via live chat and helpline.
The MansionBet offers a variety of tools to deal with problem gambling. These tools go a long way in helping the customer to control or recover from their gaming addictions. The following tools are available:
- Account Limits – Customers have the option of reducing their deposits. If you feel the need to decrease a limit, they will provide the service as soon as possible through Customer Support. This will help the customer not to spend more than they planned.
- Reality Check- This feature allows you to get a reminder when you have been playing for a pre-set length of time.
- Time Out – Another useful feature that the casino avails to its customers to deal with the potential pitfalls of gambling. They allow you to take a time out from all activities on the site for periods ranging from 24 hours to six weeks
- Self-exclusion – The platform offers you the option to exclude yourself from gambling for periods ranging from 6 months to 5 years.
They also have a strict policy on under-age gaming. New customers are subject to a rigorous verification process that is meant to weed out underage gamblers. The casino also encourages parents to use child protection software such as Cyberpatrol, NetNanny or CyberSitter.
MansionBet also allows you to get in touch with organisations that are dedicated to helping gaming enthusiasts stay in control. The website has links for such notable companies such as GamCare, GambleAware, Gamblers Anonymous and Gambling Therapy. Being affiliated with these organisations means they are committed to the well-being of their customers. GamCare also allows you to carry out a self-assessment test which you can take on the casino’s website.
For a company still in its infancy MansionBet is doing relatively well. The company has been receiving quite a good number of rave reviews. MansionBet offers an extensive range of sports and markets that can give the established sports betting giants a run for their money. The other thing that makes the online casino attractive is their partnerships with well established, trusted and award-winning software suppliers. Gaming software giants like NetEnt and Microgaming are part of their roster, which makes the casino’s commitment to quality service clear for everyone to see.
The betting company also has a downloadable mobile app for both Android and iOS. This is quite important since it gives them an edge of most newcomers. However, there’s significant room for improvement in some areas. One of those areas is that of bonuses.
The Mansion Bet has a decent welcome bonus offer, but its other bonus offerings fall far short of industry standards. If the casino entertains any chances of competing with the established sports betting companies, they need to upgrade their bonus packages significantly. Withdrawals on the online casino are also cumbersome. They are subject to rigorous verification which makes the process longer than expected.
Overall, the iGaming experience on the website is satisfactory. However, there’s significant room for improvement, and if Mansion Bet wants to stay relevant in the industry, they should address the many drawbacks that beset them.
Pros and Cons
- A vast array of video slots
- Availability of Live chat
- Availability of a downloadable app for both iOS and Android.
- Mobile-friendly design
- Very few bonuses
- Cumbersome withdrawal process
- Lack of tangible loyalty rewards